SHIPPING & DELIVERY

How long does it take to ship a parcel / package from Indonesia to my country ?
It depends on the delivery method you choose.
All the express delivery methods take about 3 – 7 business days to arrive.

Normally Estimates in General :
EMS International
:  5 – 16 business days
AIR MAIL :  20 – 30 business days
Mail Post :  15 – 25 business days

Can we pay the shipping in the destination ?
Sorry, we don’t accept payment cash on delivery ( COD ). Hope for your understanding.

Do you ship to PO Box ?
The shipment via express delivery methods such as DHL, EMS International, Fedex can not be sent to PO Box address. But so required, you can also include a phone number that is easy to contact.

What shipping options are available to me ?
We provide many kinds of delivery methods from Indonesia to worldwide.
The express methods : DHL, FEDEX and EMS International.
Note : Shipping Cost Charged for special request using DHL Express or FEDEX.

Postal Services such as EMS International, Mail Post and Surface.
Air Freight (from airport to airport) and Sea Freight (from port to port via container) : You can also pick up a package yourself. If you have your own forwarder or account of DHL, FEDEX. Just choose “pick up goods myself” as delivery method for your order and e-mail us the detailed information about your forwarder or account to ship your package out.

When can I get the information about my package online ?
Normally, as for the shipments by DHL, FEDEX and EMS International, you can get the information about your packages online within 2 days after we ship them out.

How can I trace my shipment ?
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship a package out.

DHL Express  http://www.dhl.com/
FEDEX  http://www.fedex.com/
EMS International :  Tracking site for EMS packages  :  http://www.track-trace.com/

Do you offers Free Shipping ?
Yes. We do special offers Free Shipping by EMS International  from Indonesia to Worldwide.