How long does it take to ship a package / parcel from Indonesia to my country ?
It depends on the delivery method you choose.
All the express delivery methods, it normally take about 3 – 7 business days to arrive.
Normally Estimates in General :
EMS International : 5 – 16 business days
AIR MAIL : 20 – 30 business days
Mail Post : 15 – 25 business days
Can we pay the shipping in the destination ?
Sorry, we don’t accept payment cash on delivery ( COD ). Hope for your understanding.
Do you ship to PO Box ?
The shipment via express delivery methods such as DHL, EMS International, Fedex can not be sent to PO Box address. You are required to provide a phone number that is easy to contact.
What shipping options are available to me ?
We provide many kinds of delivery methods from Indonesia to worldwide.
The express methods : DHL, FEDEX and EMS International
Postal Services such as EMS International, Mail Post and Surface.
Air Freight (from airport to airport) and Sea Freight (from port to port via container) : You can also pick up a package yourself. If you have your own forwarder or account of DHL, FEDEX. Just choose “pick up goods myself” as delivery method for your order and e-mail us the detailed information about your forwarder or account to ship your package out.
When can I get the information about my package online ?
Normally, as for the shipments by DHL, FEDEX and EMS International, you can get the information about your packages online within 2 days after we ship them out.
How can I trace my shipment ?
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship a package out.
DHL Express : http://www.dhl.com/
FEDEX : http://www.fedex.com/
EMS International : Tracking site for EMS packages : http://www.track-trace.com/
